Any one of the following may happen:
- If a new card was activated with the same card issuer, the refund will be automatically credited to the new payment card.
- If the account was closed recently (generally in the past 2 months), the refund may be accepted by the card issuer and the card issuer normally reaches out directly to the buyer to notify them of next steps.
- If the account has been closed for a longer period of time, the credit will fail. If this happens, we will notify you of the failure and you’ll need to refund the client outside of GlossGenius via cash or check.
For questions that your client have, have them reach out to the card issuing bank to locate the refund. If they’re still unable to locate it after talking with their bank, contact us at email@example.com