This article deals with the messages that are automatically sent to your clients before and after appointments. To learn more about sending bulk marketing messages to your clients, check out How do I send messages to some or all of my clients at once?
You have control over what type of communications clients receive from your business and we keep it simple for you to manage this! Clients can receive communications from your business via email, text or both. The automated communications that clients receive are approvals, reminders, confirmations and thank you follow-ups. They will also receive confirmations when scheduling or cancelling appointments and, if you've listed it in their profile, on their birthday.
Clients will also receive receipts with a link to review your service when you check them out, provided you tap the button to send a receipt. We highly recommend doing so!
To change what type of automated communications clients receive, tap Settings then Notifications Center. Once there, you can customize what type of communications you send to all of your clients!
While text messages can't be customized due to limitations on the length of the message, client confirmation emails and client reminder emails can include a custom message of your choice! To add a specialized message to these emails, tap Confirmations or Reminders, then tap "Insert Custom Email Language" and add your custom text!